Frequently Asked Questions — Monroe Avenue

What is your return policy?

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

Return shipping costs are the responsibility of the customer, unless your order arrives damaged, faulty, or incorrect. In those cases, we will cover the return shipping costs.

Once your return has been received, please allow up to 7-14 days for your refund to be processed back to your original payment method.

How can I return an item?

To start a return, please email our customer service team at info@monroe-avenue.com. We will provide you with a return number and clear return instructions.

Please note: return shipping costs are the customer's responsibility unless the item is defective or we made an error with your order.

What are your delivery costs?

We offer competitive international shipping rates. Delivery costs are calculated at checkout based on your location and order size.

Do you ship internationally?

Yes! We ship internationally from our warehouse in Hong Kong. Delivery typically takes 6-11 business days depending on your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

How can I track my order?

As soon as your order is shipped, you'll receive a confirmation email with your tracking number, so you can follow your package's delivery progress.

What payment methods do you accept?

We accept the following payment methods:

• Credit & debit cards: Visa, Mastercard, American Express, Maestro
• Mobile payments: Apple Pay, Google Pay, Shop Pay

All payments are processed through our secure, encrypted checkout system.

How long does it take to process my order?

Orders are typically processed within 1-3 business days. Orders placed Monday through Thursday are usually processed within one business day. Orders placed Friday evening or over the weekend may take slightly longer.

Can I cancel my order?

You may cancel your order within 15 minutes of placing it, provided the tracking status has not changed to "package shipped". Simply send an email to info@monroe-avenue.com to cancel your order.

What if my item arrives damaged or defective?

If your item arrives defective, damaged, or incorrect, please contact us immediately at info@monroe-avenue.com within 30 days of delivery. We will cover the return shipping costs and provide a full refund or replacement.

How do I contact customer service?

Email: info@monroe-avenue.com
Phone: +85 29 2905 872

Customer Service Hours

• Monday to Friday: 8:00 AM – 6:00 PM EST (Eastern Standard Time)
• Saturday & Sunday: Closed

We strive to respond to all inquiries within 24 hours.

Still have questions? Contact us at info@monroe-avenue.com — we're here to help!