RETURN & REFUND POLICY

Return Policy - Monroe Avenue

Effective Date: January 30, 2026

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

How to Start a Return

To begin the return process, please contact our customer service at info@monroe-avenue.com. Be sure to include your order number (found in your order confirmation email or on your invoice).

If your return request is approved, we will provide:

The return address
A return authorization number (if applicable)
Clear instructions on how and where to send your package

Important: Returns sent without prior authorization will not be accepted.

Return Shipping & Fees

For returns due to change of mind or exchange requests, customers are responsible for return shipping costs and any applicable customs duties or fees.

Returns are processed through our partner warehouse facility.

Warehouse Address: 280 Getty Ave, Clifton, NJ 07011, United States

Please note: International customs clearance delays are outside of our control and are not considered valid reasons for a return or refund delay.

Return Eligibility Requirements

To be eligible for a return, items must be:

Unworn and unwashed
In their original condition with no signs of wear or use
With all original tags, labels, and liners attached
In original packaging when possible

Returns showing signs of wear, use, alteration, or damage may be refused at our discretion.

If your order was purchased as a bundle or set, the return generally needs to include all items in the bundle. Individual items from bundles may not be eligible for separate returns.

Damaged or Incorrect Items

Please carefully inspect your order upon delivery. If your item arrives defective, damaged, or incorrect (wrong size, color, or style), contact us immediately at info@monroe-avenue.com within 30 days of delivery so we can make it right.

If the issue is due to an error on our part (incorrect item shipped, manufacturing defect, or damage in transit), we will cover the return shipping costs and provide a full refund or replacement.

Exchanges

The fastest way to receive a different item is to:

Request a return for the item you currently have, and
Place a new order for your preferred item once your return is approved.

This ensures you receive your new item as quickly as possible without waiting for the return process to complete.

Refund Processing

After your refund is issued, please allow 7–14 business days for the funds to appear in your account, depending on your financial institution's processing times.

If more than 14 business days have passed since your return was approved and you have not received your refund, please contact us at info@monroe-avenue.com.

Contact Information

Email: info@monroe-avenue.com
Phone: +85 29 2905 872

Customer Service Hours

Monday to Friday: 8:00 AM – 6:00 PM EST (Eastern Standard Time)
Saturday & Sunday: Closed

We strive to respond to all customer inquiries within 24 business hours.