RETURN & REFUND POLICY

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

How to Start a Return

To begin the return process, please contact our customer service at info@monroe-avenue.com. Be sure to include your order number (found in your order confirmation email or on your invoice).

If your return request is approved, we will provide:

The return address
A return authorization number (if applicable)
Clear instructions on how and where to send your package

Important: Returns sent without prior authorization will not be accepted. Do not send your package to the address on the original packaging or to the company or warehouse address on our website. Returns sent to any address other than the one we provide cannot be processed or refunded.

Return Shipping & Fees

For returns due to change of mind or exchange requests, customers are responsible for return shipping costs and any applicable customs duties or fees.

Please note: International customs clearance delays are outside of our control and are not considered valid reasons for a return or refund delay.

Return Eligibility Requirements

To be eligible for a return, items must be:

Unworn and unwashed
In their original condition with no signs of wear or use
With all original tags, labels, and liners attached
In original packaging when possible

Returns showing signs of wear, use, alteration, or damage may be refused at our discretion.

For hygiene reasons, underwear, swimwear (including bikinis and swim shorts) and bodysuits cannot be returned or exchanged, unless the item arrives damaged, faulty, or incorrect.

If your order was purchased as a bundle or set, the return generally needs to include all items in the bundle. Individual items from bundles may not be eligible for separate returns.

Order Cancellation

You may cancel your order free of charge within 15 minutes of placing it. To do so, contact us immediately at info@monroe-avenue.com. After this window, we cannot guarantee that cancellation is still possible, as your order may already have entered processing. If your order has already shipped, you will still receive the package and may use our return policy above.

Damaged or Incorrect Items

Please carefully inspect your order upon delivery. If your item arrives defective, damaged, or incorrect (wrong size, color, or style), contact us within 7 days of delivery at info@monroe-avenue.com. Reports received after this period will not be eligible for a refund or replacement.

If the issue is due to an error on our part (incorrect item shipped, manufacturing defect, or damage in transit), we will arrange a replacement free of charge.

Exchanges

Want a different item? Email info@monroe-avenue.com with your order number and the item you'd like instead.

Our team will process your exchange and send you the new item. Return shipping costs may apply.

Refund Processing

After your refund is issued, please allow 7–14 business days for the funds to appear in your account, depending on your financial institution's processing times.

If more than 14 business days have passed since your return was approved and you have not received your refund, please contact us at info@monroe-avenue.com.

Incorrect Address Information

It is the customer's responsibility to provide correct delivery information when placing an order. We accept no liability for lost or delayed shipments due to incorrect address information. If delivery is not possible, the incurred shipping costs will be deducted from the refund. An additional administration fee of up to 15% of the order value may also apply.

If you would like the order resent after correcting the address, you will have to bear the additional shipping costs and any applicable fees.

Uncollected or Refused Packages

If a delivery is not collected or is refused by the customer, it will automatically be returned to us. In this case, 15% of the order value will be deducted from the refund as administration and return shipping fees.

Contact Information

Email: info@monroe-avenue.com
Phone: +85 29 2905 872

Customer Service Hours

Monday to Friday: 8:00 AM – 6:00 PM EST (Eastern Standard Time)
Saturday & Sunday: Closed

We strive to respond to all customer inquiries within 24 business hours.