PRIVACY POLICY

Last updated: January 30, 2026

Privacy Policy — Monroe Avenue

This Privacy Policy describes how Monroe Avenue ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit our website, use our services, make a purchase, or otherwise interact with us (collectively, the "Services").

References to "you" or "your" mean any individual who accesses or uses our Services, including customers and website visitors.

By using our Services, you agree to the collection, use, and sharing of your information as outlined in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, legal requirements, or operational needs. Any updates will be posted on our website, and the "Last updated" date will be revised accordingly. Where required by law, we will provide additional notice.

How We Collect and Use Personal Information

We collect personal information from various sources depending on how you interact with our Services. We use this information to:

Provide, operate, and improve our Services
Process orders, payments, returns, and exchanges
Communicate with you regarding orders, services, or support requests
Send marketing communications where permitted
Comply with legal and regulatory obligations
Enforce our terms and protect our business, customers, and platform

What Personal Information We Collect

Information You Provide Directly

You may provide us with personal information, including:

Contact information: name, address, email address, phone number
Order information: billing and shipping addresses, purchase details, payment confirmation
Account information: username, password, and other security-related details (if applicable)
Customer support information: messages, emails, or inquiries submitted to us

Providing certain information is optional, but some features of our Services may not function properly without it.

Information Collected Automatically (Usage Data)

When you access or use our website, we may automatically collect certain information using cookies, pixels, and similar technologies ("Usage Data"), including:

Device and browser information
IP address and network details
Pages visited and actions taken on the Site
Approximate location derived from your IP address

Information From Third Parties

We may receive information from third parties that support our operations, including:

Shopify, which powers our online store
Payment service providers, who process payments and related billing information
Marketing and analytics partners, who help us understand customer engagement and advertising performance

Any information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

1. Providing Products and Services

We use personal information to:

Process and confirm payments
Fulfill, ship, and deliver orders
Send order updates and notifications
Manage returns, refunds, and exchanges
Provide customer support
Maintain user accounts where applicable

2. Marketing and Advertising

Where permitted by law, we may use personal information to:

Send promotional emails, SMS messages, or postal communications
Show relevant advertisements on our website and third-party platforms
Understand customer preferences and improve marketing effectiveness

You may opt out of marketing communications at any time using the unsubscribe link provided in our messages.

3. Security and Fraud Prevention

We use personal information to help detect, prevent, and investigate fraud, abuse, or security risks. If you create an account, you are responsible for keeping your login credentials secure.

4. Communication and Service Improvement

We may use information to:

Respond to inquiries and support requests
Improve website functionality and user experience
Analyze usage trends and performance

Cookies

We use cookies and similar technologies to operate our website, remember preferences, analyze traffic, and support marketing activities. Some third parties may also place cookies for analytics or advertising purposes.

You can learn more about Shopify cookies here:
https://www.shopify.com/legal/cookies

Most browsers accept cookies by default. You can manage or disable cookies through your browser settings, though this may affect website functionality. Our Site may not respond to all "Do Not Track" signals.

How We Share Personal Information

We may share personal information in limited circumstances, including:

With service providers who assist with operations such as payments, shipping, IT, analytics, and customer support
With marketing and advertising partners
With affiliated companies within our corporate group, where applicable
When required by law or to protect our rights, property, or safety
In connection with business transactions such as mergers, acquisitions, or restructuring

We do not use or disclose sensitive personal information to infer personal characteristics without your consent.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those sites. Please review their privacy policies before providing any personal information.

Information shared publicly or on social media platforms may be visible to others.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

We do not knowingly sell or share personal information of individuals under 16 years of age, as defined by applicable law.

Security and Data Retention

While we take reasonable measures to protect personal information, no system is completely secure. We cannot guarantee absolute security of information transmitted to us.

We retain personal information only for as long as necessary to:

Process orders and returns
Maintain customer accounts
Comply with legal obligations
Resolve disputes and enforce agreements

Your Rights

Depending on your location, you may have the right to:

Access or request details about the personal information we hold
Request deletion of your personal information
Correct inaccurate or incomplete information
Receive a copy of your data (data portability)
Restrict or object to certain processing activities
Withdraw consent where processing is based on consent
Appeal a decision if your request is denied

We may need to verify your identity before responding to certain requests. Where permitted, you may appoint an authorized agent to act on your behalf.

Complaints

If you have concerns about how we handle your personal information, please contact us first. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be stored or processed outside your country of residence, including by service providers in other regions.

Where personal information is transferred outside Europe, we rely on legally recognized transfer mechanisms such as Standard Contractual Clauses, unless the destination country is deemed to provide adequate protection.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@monroe-avenue.com

Phone: +85 29 2905 872

Customer Service Hours

Monday to Friday: 8:00 AM – 6:00 PM EST (Eastern Standard Time)
Saturday & Sunday: Closed