SHIPPING POLICY

Shipping & Delivery Policy - Monroe Avenue

Effective Date: January 30, 2026

Average Delivery Times

Once an order has been placed, Monroe Avenue typically requires 1–3 business days to process it. Orders received from Monday to Thursday are usually processed within one business day. Orders received on Friday evening or over the weekend may take a little longer to process.

Once processed, your order will be shipped. Delivery usually takes 6–11 business days, depending on your location. The total delivery time (processing + shipping) is therefore typically 7–14 business days.

Our customer service team is always available to answer any questions you may have about your delivery.

Shipping Carriers

We work with trusted international courier partners, including:

USPS (United States Postal Service)
UPS (United Parcel Service)
DHL Express
FedEx

The carrier used for your order will depend on your location and the most efficient delivery route available.

Order Tracking

Once your order ships, you'll receive a tracking email with your tracking number. You can track your package using your tracking number (or, where available, your order number) via our tracking page on the Monroe Avenue website.

Important Notes

Please be aware:

Delivery times are estimates and may vary due to factors outside our control, such as customs clearance, courier network disruptions, weather conditions, or peak shipping periods.
Business days do not include weekends or public holidays.
All orders are dispatched from our warehouse facility in Asia.
International shipments may be subject to customs duties, taxes, or fees imposed by your destination country. These charges are the responsibility of the recipient and are not included in your order total.

Customer Service

If you need assistance with your order or have questions about shipping, our team is here to help.

Email: info@monroe-avenue.com
Phone: +85 29 2905 872

Customer Service Hours

Monday to Friday: 8:00 AM – 6:00 PM EST (Eastern Standard Time)
Saturday & Sunday: Closed

We strive to respond to all inquiries within 24 business hours.